Quick start & FAQ
A reference page: the essentials to get going, then answers to the most common questions.
Getting started in 6 steps
- My Company: check the company identity (Organization → My Company), then currency and tax (System Settings → Global settings).
- Warehouse and shop: already created by default ("Main Warehouse" and "Main Store"); rename them for your business.
- Categories: create your item categories.
- Items: add your items (Inventory → Items).
- Suppliers and customers: register your main partners.
- First sale: open the cash-register session, then check out at the point of sale.
A guided tour and help hints assist you directly in the app. See Getting started.
Frequently asked questions
How do I change the app language?
The display language is set from the account menu → My account (preferred language). It is remembered by the browser: on a new computer, the interface starts in English. Nadigit IMS is available in French, English, Arabic and Spanish. Note: the organization's default language is a separate setting that applies to generated documents (receipts, invoices, emails).
Why can't I check out at the point of sale?
The point of sale needs an open session: click Open Session in the banner. See Opening and closing the till.
An item doesn't appear at the point of sale.
Check the warehouse selected at the top of the till screen: the item must have stock in that warehouse and not be entirely written off. See Point of sale troubleshooting.
My stock level looks wrong.
Check Inventory → Stock Movements to trace every change. Common causes: an unrecorded transfer, a write-off, or an unreceived purchase. Fix it if needed with a stock adjustment.
How do I add a user or change their permissions?
In System Settings → Users and permissions (administrators only). See Administration.
How do I grant a customer credit payment?
Open a credit account on the customer record and set a credit limit. See Customers & credit.
Can I export a report?
Yes, most reports are exportable. See Reports.
How do I get warned of stock-outs or expiries?
Enable a notifications channel (email or Telegram) to receive alerts even when offline. See Notifications & alerts.
Where are the backups?
In System Settings → Backups. Make regular copies and test the restore. See Administration.
A feature is unavailable / greyed out.
It may depend on your subscription plan. See Licensing & plans.
Use the search at the top of the page, or contact the team via Support.