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Point of sale troubleshooting

“No Active Session”​

Symptom. A yellow No Active Session banner is shown and sales cannot be taken.

Cause. No point of sale session is open for you in this shop. A session belongs to each user.

Solution.

  1. Click Open Session in the banner.
  2. Confirm with Open Session in the dialog.

If automatic opening of the cash register is turned off, a cash register session must first be opened with the counted float. See Opening and closing the till.

Symptom. An item exists in Inventory → Items, but the point of sale search does not find it.

Possible causes.

  1. The warehouse selected at the top of the till screen is not the one holding the item. Each warehouse keeps its own stock.
  2. The item has no sellable stock left in that warehouse: out of stock, or the whole quantity written off.
  3. The item has been archived.

Solution.

  1. Check the warehouse selected on the till screen and change it if needed.
  2. Check the item's stock in that warehouse, in Inventory → Items.
  3. If stock is missing, receive a purchase or make a transfer to that warehouse.

The “Credit” payment method does not appear​

Symptom. The list of payment methods does not offer Credit.

Cause. No identified customer is selected: a walk-in customer cannot buy on credit.

Solution. Choose the customer in the customer field above the cart. Credit appears immediately. If the sale is then refused, check on the customer's page that their account is not suspended and that their credit limit is not reached.

The session cannot be closed​

Symptom. Close Session fails with a message about an active cart.

Cause. A session cannot be closed while a cart contains items.

Solution. Complete the checkout in progress, or remove the cart lines, then close the session.

The point of sale is missing from the menu​

Possible causes.

  1. Your role does not give access to the point of sale: only the Cashier, Vendor and Administrator roles see it.
  2. The module is disabled: POS (point of sale) enabled setting, in System Settings → Global settings. The Wholesale business activity profile disables it.

Solution. Ask an administrator to check your role or to re-enable the point of sale. See Enabling or disabling the point of sale.

If the problem persists​

Contact support with: the shop and warehouse shown on the till screen, the item or cart reference, the time of the problem and a screenshot of the message.

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