Access and accounts troubleshooting
Every screen leads back to Global settings
Symptom. An administrator is sent back to System Settings → Global settings, whatever screen they ask for.
Cause. The organization does not have a business activity profile yet.
Solution. Choose the profile in Business activity profile, then click Save profile. See Initial setup.
A menu or screen cannot be found
Possible causes.
- Your role does not give access to that menu. See the table in Navigation and roles.
- The feature is not included in your plan: the application says so rather than failing silently. See Licenses and plans.
- For the point of sale: the module is disabled in the settings.
Solution. Ask an administrator to add the required role, or to check the plan and the settings.
The interface is shown in English
Cause. The interface language is stored in the browser. On a new computer, another browser or after clearing the site data, the interface goes back to English.
Solution. Open the account menu → My account, choose your preferred language and save. Repeat on each computer.
The New button is greyed out in Users and permissions
Cause. Your plan's user limit is reached: 1 on Starter, 5 on Pro.
Solution. Deactivate an unused account, or move to a higher plan.
If the problem persists
Contact support with your username (never your password), your role, the screen concerned and a screenshot of the message.